18th November 2020
Any external links to other websites are clearly identifiable as such and Crystal Lean Solutions Limited, or any of its associated companies, is not responsible for the content or the privacy statements of these websites. If you have any issues or queries relating to such websites, please contact the providers directly.
Who are we?
Crystal Lean Solutions
We currently are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
1. Information we may collect from you
1.1. We may collect and process the following data about you:
1.1.1. Information that you provide by filling in forms on our websites. This includes information provided at the time of registering to use our websites, subscribing to our services, posting material or requesting further services including, for example, name, business address, job title, job function, email address, telephone number, demographic information and/or other information that may identify you as an individual.
We may also ask you for information when you sign-up for email newsletters and when you report a problem with our websites. You can choose not to provide us with some of this information, but doing so may affect your ability to use our websites and our services.
1.1.2. If you contact us, we may keep a record of that correspondence.
1.1.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.1.4. Subject to your expressed marketing preferences, to send you marketing information about goods and services which may be of interest to you by post, telephone, email or other means. You have the right to “opt in” and “opt out” of certain uses of your personal data for these purposes.
1.1.5. Details of your visits to our websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
1.1.6. Information we may receive about you if you use any of the other websites we operate or the other services we provide. This may include information sent to us from other parties operating those services on our behalf, including, for example, sub-contractors in technical, payment and delivery services, advertising networks and analytics providers.
2. IP addresses and cookies
2.1. We may collect information about your computer, mobile phone, personal electronic device, and all other similar electronic or mobile devices, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not show personal details that identify you.
2.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies are small pieces of information (e.g., cookies, web beacons, pixels, gifs tags or other similar technologies) sent by a web server to a web browser which allow the web server to recognize the web browser. This operates as a piece of data stored on your browser or device, or may identify, compile, aggregate and/or collect information through other means. They help us to improve our websites and to deliver a better and more personalized service. They enable us:
2.2.1. To estimate our audience size and usage pattern.
2.2.2. To store information about your preferences, and so allow us to customize our websites according to your individual interests.
2.2.3. To speed up your searches.
2.2.4. To recognize you when you return to our websites.
2.3. In general, there are 4 different type of Cookies used by Websites: Necessary, Preferential, Statistical and Marketing. We use Necessary, Preferential and Statistical. You can control how your browser handles cookies received from a website. You can control how your browser handles cookies received from a website. You can choose to refuse all cookies, or to be prompted before a cookie is saved to your hard drive, or to only accept cookies from certain website that you designate. Information on deleting or controlling cookies is available at www.AboutCookies.org. By declining to accept cookies from us, you may not be able to use some of the features and functionality available on our websites.
3. Advertising and online tracking
3.1. We do not allow third-party companies to serve ads when you visit the Crystal Lean Solutions websites.
4. Uses Made Of The Information
4.1. We use information provided by you and/or held about you (including your personal data) in the following ways:
4.1.1. To ensure that content from our websites is presented in the most effective manner for you and for your computer.
4.1.2. To carry out our obligations arising from any contracts or transactions entered or contemplated to be entered into between you and us or to provide you with the websites and any services requested by you.
4.1.3. For any specific purpose for which it was provided or volunteered.
4.1.4. To develop, market, sell or provide information, products and services.
4.1.5. To keep you apprised of information and developments that you may find of interest.
4.1.6. To inform you of our or our business partner’s products or services.
4.1.7. To perform analysis and research in relation to transactions, including without limitation, analyzing and conducting research on our user’s demographics and interests, information about your browsing and viewing preferences.
4.1.8. To allow you to participate in interactive features of our websites including services provided by our affiliated companies including companies that, directly or indirectly: control us; or are controlled by us; or are under common control with us, when you choose to do so.
4.1.9. To notify you about changes to our service.
4.1.10. If you review or download information, we track the visit to give us information about which part of the websites is frequented.
4.1.11. To send you notices (for example, in the form of e-mails, SMS, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you, where you have consented to be contacted for such purposes.
4.2.We do so on the basis that such use of your information is necessary: (i) to fulfil a contract that we have in place with you, (ii) for the purposes of our or a third party’s legitimate interests (including our legitimate commercial and related interests, such as understanding our customers and potential customers and providing you with information on our products and services); or (iii) for compliance with a legal obligation to which we are subject, or where you have given us your consent.
5. Where we store your personal data
5.1. The data that we collect from you while using our Websites may be transferred to, and stored at, or processed from a destination outside the European Economic Area where the laws applicable to your personal data offer the same level of protection, in particular but not limited to Facebook, Microsoft, Twitter, Google , and LinkedIn as 3rd parties, however we do not accept responsibility on how these companies use that data when we are not in a position to control it.
6.1. While we have implemented every reasonable technical and organisational precaution to protect the security and integrity of personal data provided to our websites, due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
7. Service Providers
7.1. We may use third-party partners, carefully selected by us, to help operate our websites and deliver our products and services, and may share your information with our service providers and other third parties that provide products or services for or through these websites or for our business (such as website or database hosting companies, address list hosting companies, e-mail service providers, research, analytics and customer experience and survey companies, distribution companies, fulfilment companies, marketing and promotional companies, and other similar service providers that use such information on our behalf).
7.2. We may disclose aggregate statistics regarding user behaviour as a measure of interest in, and use of, our websites and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
8. Third parties
9. Disclosure of your information
9.1. We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (both direct and indirect).
9.2. We may also use your personal data to maintain our internal record keeping and/or share it with our affiliates for internal marketing or other purposes.
9.3. We may disclose your personal data to third parties:
a. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
b. If Crystal Lean Solutions or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
c. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and other agreements; or to protect the rights, property, or safety of Crystal Lean Solutions, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and specifically to meet immigration legal obligations.
d. We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our websites, or anyone else that could be harmed by such activities. Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.
10.1. Your personal data will be retained for as long is reasonably necessary for the purposes of performing a contract, normal business practices or as required by applicable local law. Please contact us for further details of applicable retention periods.
10.2. We may keep an anonymised form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
11. Your rights
11.1. You have the right to:
· Request information on and access to all the personal data We hold about you;
· Request that any inaccurate personal data we hold be corrected;
· To object to certain types of processing of your personal data We carry out (including the right to opt-out of any direct marketing);
· Request that we delete the personal data we hold about you; and
· To request a copy of your personal data in a machine redable, commonly used format (or to request we transfer your personal data in such a format to a third party service provider).
11.2. In order to exercise these rights, you will need to contact us at firstname.lastname@example.org. We will consider such responses and respond to you within 30 days. We will require verification of your identity for providing a copy of your information as permitted by law.
12.1. Any changes we may make to our policy in the future will be posted on this page and will be effective upon posting and as reflected in the “last revised” date shown in the revised policy. Your continued use of our websites after any such changes are posted will be considered acknowledgment by you of such changes. Under certain circumstances, we may also elect to have such changes notified to you by e-mail or by posting a notice on the front page of our websites. You should regularly check back to this page from time to time.
with your local data protection authority however we recommend you contact us before doing so as we may be able to resolve any issues with you directly in a more efficient manner.
In line with our Vision of “Delivering Excellence Together”, I would like to assure you Crystal Lean Solutions only operate at the very highest standards of data privacy and only engage ourselves with partners and suppliers who consider customers’ privacy of the upmost importance as well. We take your trust in us very seriously and so take your Data Protection and Privacy very seriously.
Thank you for taking your time to read this Policy.