Constructive Conversations

Course Aim:

The aim of this programme is to equip participants with the skills, confidence, and practical tools to handle challenging discussions in a positive and productive way. Through exploring key principles of effective communication, conflict management strategies, and the GROW coaching model, participants will learn how to build mutual understanding, resolve differences constructively, and guide conversations toward meaningful outcomes.

Course Objectives:

• Recognise the key principles of constructive communication and their impact on workplace relationships
• Identify common sources of conflict and apply practical techniques to manage and resolve them effectively
• Demonstrate active listening and questioning skills to promote understanding and reduce tension
• Apply the GROW model to structure purposeful conversations that support problem-solving and personal development
• Rethink approach to conflict for a positive outcome to move forward
• Develop strategies to maintain composure, empathy, and professionalism during difficult or emotionally charged discussions