Lean Six Sigma Yellow Belt (Services)

Course Aim:

The aim of this program is to provide the trainee with the knowledge and skills to lead an improvement project. It provides the trainee with an understanding of the foundation knowledge of Lean and Six Sigma. This is achieved through the understanding of key elements from the Lean and Six Sigma methodologies per ISO 13053-2:2011 “Quantitative methods in process improvement” and NSAI Swift 11 Driving Competitiveness using Lean.

Course Objectives:

• Explain the 5 Lean Principles, Six Sigma philosophy and how each program complement each other
• Create a SMART problem statement and charter
• Complete maps of the process, including SIPOC and Process Maps
• Collect, analyse, and present data using Run Charts, Pareto Charts and Histograms
• Identify the impact of human factors and consideration for human error problem solving
• Identify the root cause of a problem using 5 Whys, Fishbone diagram, prioritisation, and scatter plots
• Develop action plan to prevent reoccurrence of problem with error proofing
• Explain the difference between the difference types of problem solving including PDCA, Rapid Problem Solving, A3 Problem Solving and DMAIC
• Use A3 problem solving process to solve a Lean problem
• Use A3 problem solving process to solve a Six Sigma problem