Problem Solving Training | Crystal Lean Solutions

We cannot solve our problems with the same thinking we used to create them.

Albert Einstein

Problem Solving Training Program

Program Duration:

Half day

Program Aim:

The aim of this program is to provide the trainee with the foundation of knowledge and skills to lead and deliver a Process Improvement project.

Program Objectives:

At the end of this course, you will be able to:

Target Audience:

This course is designed as an introduction to Problem Solving and Root Cause analysis and is suitable for all levels in the organisation including:

Agenda:

Key topics covered in this training program include:

Understand the problem solving methodology and its Benefits
Collect and analyse data using the appropriate graphical tools
Complete a root cause analysis
Implement actions to eliminate the root cause

Process Operators and Technicians
Quality, Manufacturing, Maintenance and Design Engineers
Staff
Middle, Senior and Value Stream Managers

Introduction to Problem Solving and its Benefits
Introduction and use of an A3 report
Six Sigma Graphical Tools: Run chart, Bar chart
Six Sigma root cause Analysis Tools: Flowchart, Fishbone Diagram and 5 Whys Analysis
Lean Tools: 7 sources of waste and Poke Yoke

Rapid Problem Solving Template

Funding Available

Crystal Lean Solutions are approved Training Providers with Skillsnet. To find out more about our adaptable training program and funding available to you, contact us today.

"Well run course, very beneficial and will use it"

Process Technician, Medical Device Sector
"Covered material extremely well in short period of time"

Engineer Medical Device Sector
"Thinking "outside the box" so to speak about problem solving"

Process Engineer, Pharmaceutical Sector

Let’s Talk: Contact Us Today +353 (0)87 6226899

On Time Delivery Improvement Project

Key Business Challenges and Project Objectives:

Our Engineering Services client has a functional structure and found it challenging to ship on time, consistently. From an analysis, a number of issues were identified preventing shipments on time. One area identified was a lack of communication across the functions, resulting in shipments not meeting delivery requirements. CLS were invited to mentor the team on Visual Management as a possible improvement to managing shipments. The key objectives of this project were:

Design and implement a Visual Management System to support On Time shipments to customer
Improve On Time Delivery from 60% to 75%

CLS Approach and Changes Implemented:

CLS worked with the Project Team, starting with identification of the customers of the Shipment process and understanding their requirements, using a SIPOC. A list of 65 requirements were identified initially. The 65 items were prioritised and reduced to 8 critical requirements. Next the key information required to meet customer requirements were identified and who can provide this data. The team communicated these requirements to the relevant people and confirmed how frequently the information was required and in what format. On completion on the SIPOC, the following actions were implemented over a two-month timeframe with minimal investment:

Designed a Shipment Board with the key elements of information identified on the Board
Identified colour coding to identify what elements were on target for shipment (green) and what elements were not on target (red)
Designed a process to implement actions for Red items
Completed training and Piloted the process
Updated board design from Pilot

Results / Outcomes:

Designed and Implemented a Visual Management System to manage shipments.
Engaged the functions to work effectively together and reducing stress associated with shipments for people involved.
Improved On Time Delivery from 60% to 80%.