Our Performance | Crystal Lean Solutions

Business KPI’s

Crystal Lean Solutions monitor four customer satisfaction KPI’s:
1. Quality of Service
2. Action Orientation
3. Value for Money
4. Professionalism

We utilise this feedback to continuously improve the quality of service provided. We would like to thank our clients who take time out to provide this honest, reflective feedback, which is summarised quantitatively and qualitatively below:

Feedback Behind The Results

"We have a deeper understanding of lean and have developed a workforce of problem solvers. To date lean has saved us 500k per year"
"Crystal Business Solutions (now Crystal Lean Solutions) work very well with all staff at every level of the organisation to explain and coach them on using Lean tools and thinking to improve processes and at the same time ensuring the data generated is applied to improve systems in a structured and robust way"
"Crystal Business Solutions (now Crystal Lean Solutions) has brought a discipline around ensuring data drives the solutions not hunches and assumptions. As a result, we have worked with Crystal Business Solutions to ensure the Lean tools are improving our processes in some critical areas of our business including supply chain and product release"
"Improved problem solving and escalation of issues"
"Continuous Improvement has continued"
"Crystal Business Solutions provide clarity on how to practically implement Lean"
"Very practical approach to training. Engages all level in the class and able to bring a light fun element to the training environment"

To find out more about how we can assist you in any aspect of your Lean journey, we would be delighted to discuss further.

Let’s Talk: Contact Us Today +353 (0)87 6226899

On Time Delivery Improvement Project

Key Business Challenges and Project Objectives:

Our Engineering Services client has a functional structure and found it challenging to ship on time, consistently. From an analysis, a number of issues were identified preventing shipments on time. One area identified was a lack of communication across the functions, resulting in shipments not meeting delivery requirements. CLS were invited to mentor the team on Visual Management as a possible improvement to managing shipments. The key objectives of this project were:

Design and implement a Visual Management System to support On Time shipments to customer
Improve On Time Delivery from 60% to 75%

CLS Approach and Changes Implemented:

CLS worked with the Project Team, starting with identification of the customers of the Shipment process and understanding their requirements, using a SIPOC. A list of 65 requirements were identified initially. The 65 items were prioritised and reduced to 8 critical requirements. Next the key information required to meet customer requirements were identified and who can provide this data. The team communicated these requirements to the relevant people and confirmed how frequently the information was required and in what format. On completion on the SIPOC, the following actions were implemented over a two-month timeframe with minimal investment:

Designed a Shipment Board with the key elements of information identified on the Board
Identified colour coding to identify what elements were on target for shipment (green) and what elements were not on target (red)
Designed a process to implement actions for Red items
Completed training and Piloted the process
Updated board design from Pilot

Results / Outcomes:

Designed and Implemented a Visual Management System to manage shipments.
Engaged the functions to work effectively together and reducing stress associated with shipments for people involved.
Improved On Time Delivery from 60% to 80%.