You will never change your life until you change something you do daily. The secret of your success is found in your daily routine

John C Maxwell

What area Key Performance Indicators (KPI’s)?

Many businesses excel with the management of key business metrics including Cost, Quality and Delivery. In terms of how we achieve these goals, are acceptable behaviours defined, shared and practiced daily? Definition of Key Behaviour Indicators (KBI’s) are a method of identifying and monitoring these critical behaviours. Examples of KBI’s vary from company to company, with examples including:

  • Example 1:
    Behaviour: We focus on the process
    Metric: No. of investigations with “People” as the root cause
    Goal: Reduce the number “People” root cause from 40% to 5%
  • Example 2:
    Behaviour: We recognise People
    Metric: No of meaningful “Thank You” cards generated per Month
    Goal: Five “Thank you” cards per month raised and hand delivered to recipient

Benefits from KBI’s

  • Sustain your Lean Transformation: People manage Processes and Processes deliver Results
  • Provides focus and clarity on critical behaviours expected
  • Increases job satisfaction and engagement
  • Provides a mechanism for constructive feedback on behaviours

 KBI Development and Measurement Process

We utilise the following four step process to facilitate the development and implementation of KBI’s into an organisation.

  • Identify Critical Behaviours

  • Define KBI's for each Behaviour

  • Design and Implement KBI's

  • Develop Individual Improvement Plan

 CLS Specialist Services

We offer the following services as part of developing and implementing KBI’s into the organisation

To find out more about our unique offerings, contact us today.

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