KBI
Sustain your Lean Journey through Behaviour Based Measurements
Performance is achieved through processes. Processes are managed by People. Identify and manage critical people behaviours and sustained performance will follow.
You will never change your life until you change something you do daily. The secret of your success is found in your daily routine
John C Maxwell
What area Key Performance Indicators (KPI’s)?
Many businesses excel with the management of key business metrics including Cost, Quality and Delivery. In terms of how we achieve these goals, are acceptable behaviours defined, shared and practiced daily? Definition of Key Behaviour Indicators (KBI’s) are a method of identifying and monitoring these critical behaviours. Examples of KBI’s vary from company to company, with examples including:
- Example 1:
Behaviour: We focus on the process
Metric: No. of investigations with “People” as the root cause
Goal: Reduce the number “People” root cause from 40% to 5% - Example 2:
Behaviour: We recognise People
Metric: No of meaningful “Thank You” cards generated per Month
Goal: Five “Thank you” cards per month raised and hand delivered to recipient
Benefits from KBI’s
- Sustain your Lean Transformation: People manage Processes and Processes deliver Results
- Provides focus and clarity on critical behaviours expected
- Increases job satisfaction and engagement
- Provides a mechanism for constructive feedback on behaviours
KBI Development and Measurement Process
We utilise the following four step process to facilitate the development and implementation of KBI’s into an organisation.
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Identify Critical Behaviours
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Define KBI's for each Behaviour
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Design and Implement KBI's
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Develop Individual Improvement Plan
CLS Specialist Services
We offer the following services as part of developing and implementing KBI’s into the organisation
- Training on KBI’s
- Facilitate the development of critical behaviours and KBI’s
- Facilitate development of process to manage KBI’s
- Coaching and training in Effective Dialogue
- Improve team based productivity
To find out more about our unique offerings, contact us today.
Let’s Talk: Contact Us Today +353 (0)87 6226899
