KBI

You will never change your life until you change something you do daily. The secret of your success is found in your daily routine

John C Maxwell

What area Key Performance Indicators (KPI’s)?

Many businesses excel with the management of key business metrics including Cost, Quality and Delivery. In terms of how we achieve these goals, are acceptable behaviours defined, shared and practiced daily? Definition of Key Behaviour Indicators (KBI’s) are a method of identifying and monitoring these critical behaviours. Examples of KBI’s vary from company to company, with examples including:

Example 1:
Behaviour: We focus on the process
Metric: No. of investigations with “People” as the root cause
Goal: Reduce the number “People” root cause from 40% to 5%
Example 2:
Behaviour: We recognise People
Metric: No of meaningful “Thank You” cards generated per Month
Goal: Five “Thank you” cards per month raised and hand delivered to recipient

Benefits from KBI’s

Sustain your Lean Transformation: People manage Processes and Processes deliver Results
Provides focus and clarity on critical behaviours expected
Increases job satisfaction and engagement
Provides a mechanism for constructive feedback on behaviours

KBI Development and Measurement Process

We utilise the following four step process to facilitate the development and implementation of KBI’s into an organisation.

Identify Critical Behaviours
Define KBI's for each Behaviour
Design and Implement KBI's
Develop Individual Improvement Plan

CLS Specialist Services

We offer the following services as part of developing and implementing KBI’s into the organisation

Training on KBI’s
Facilitate the development of critical behaviours and KBI’s
Facilitate development of process to manage KBI’s
Coaching and training in Effective Dialogue
Improve team based productivity

To find out more about our unique offerings, contact us today.

Let’s Talk: Contact Us Today +353 (0)87 6226899

On Time Delivery Improvement Project

Key Business Challenges and Project Objectives:

Our Engineering Services client has a functional structure and found it challenging to ship on time, consistently. From an analysis, a number of issues were identified preventing shipments on time. One area identified was a lack of communication across the functions, resulting in shipments not meeting delivery requirements. CLS were invited to mentor the team on Visual Management as a possible improvement to managing shipments. The key objectives of this project were:

Design and implement a Visual Management System to support On Time shipments to customer
Improve On Time Delivery from 60% to 75%

CLS Approach and Changes Implemented:

CLS worked with the Project Team, starting with identification of the customers of the Shipment process and understanding their requirements, using a SIPOC. A list of 65 requirements were identified initially. The 65 items were prioritised and reduced to 8 critical requirements. Next the key information required to meet customer requirements were identified and who can provide this data. The team communicated these requirements to the relevant people and confirmed how frequently the information was required and in what format. On completion on the SIPOC, the following actions were implemented over a two-month timeframe with minimal investment:

Designed a Shipment Board with the key elements of information identified on the Board
Identified colour coding to identify what elements were on target for shipment (green) and what elements were not on target (red)
Designed a process to implement actions for Red items
Completed training and Piloted the process
Updated board design from Pilot

Results / Outcomes:

Designed and Implemented a Visual Management System to manage shipments.
Engaged the functions to work effectively together and reducing stress associated with shipments for people involved.
Improved On Time Delivery from 60% to 80%.

What area Key Performance Indicators (KPI’s)?

Benefits from KBI’s

KBI Development and Measurement Process

Identify Critical Behaviours

Define KBI's for each Behaviour

Design and Implement KBI's

Develop Individual Improvement Plan

CLS Specialist Services