To complete a Competitive Benchmark Study

 

Key Business Challenges and Project Objectives:

Working with an IDA client on a LeanPlus project, our multinational client wished to improve the management of the business in a systematic way and build for the future. A Competitive Benchmarking study was proposed with the following objectives:

  • To define the current competitive position of our client against its competitors

    CLS Benchmarking

  • To identify strengths and opportunities within the business
  • Development of an Action Plan based on the Results

Crystal Lean Solutions Approach and Changes Implemented:

Crystal Lean Solutions provided an overview of the Benchmarking Process and the outcome of the Process prior to engaging in the Benchmarking activity. We then selected a cross functional team to work with us to complete a balanced view of the organisation. The key actions implemented to complete the Benchmarking Study included:

  • Facilitate the cross functional team to answer 52 questions with respect to the business across Finance, Learning and Growth, Internal Processes and Customer Services
  • Completed the Benchmarking study using PROBE
  • Developed a Report based on the PROBE Output and reported back to the team
  • Identified and prioritised areas of improvement and collectively developed a plan to address the top three priorities.

Results / Outcomes:

  • Identified client strengths against their competitors and the areas for improvement that can enable them to be more competitive
  • Engaged a cross functional team in the Competitiveness Benchmarking Process
  • Identified a Lean Action Plan to improve their Internal Processes that will increase their competitiveness.

To find out more about how Crystal Lean Solutions could help improve the management of your business in a systematic way please get in via our Contact Us Page


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