I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable.

John Russell, Managing Director, Harley―Davidson Europe Ltd

Program Duration:

Half day

Program Aim:

The aim of this program is to provide the trainee with a foundation in Coaching skills to enable a problem solving team to solve problem permanently.

Program Objectives

At the end of this course, you will be able to:

Target Audience

This program is designed as an introduction to Lean Coaching and is suitable to all levels that are assigned as Lean Coaches to Problem Solving teams. This can include:


Key topics covered in this training course include:

  • Define the role of a Coach and benefits of Coaching
  • Define the behavioural characteristics of a Coach
  • Apply the Coaching process
  • Utilise key Coaching skills including active listening and recognition
  • Middle Managers: Laboratory, Quality, Manufacturing, Maintenance, HR, Finance and IT
  • Senior Managers
  • Value Stream Managers
  • Staff
  • Definition, Role and Benefits of a Coach
  • What are you Coaching?
  • The Coaching Process
  • Key Coaching skills: Humble Enquiry, Active Listening, Demonstrate Understanding, Helpful Coaching and Recognition
  • When not to Coach

Funding Available

Crystal Lean Solutions are approved Training Providers with Skillsnet. To find out more about our adaptable training program and funding available to you, contact us today.

  • "Covered material extremely well in short period of time"

    Engineer Medical Device Sector
  • "Tailored to our requirements. A great advantage/opportunity to coach teams to identify the root cause using their own projects"

    Manager, Medical Device Sector

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